Refund policy
Last updated: September 17, 2026
Your 30-day return window
You have 30 days from delivery to request a return. Items must be unused, in their original condition and returned with their original packaging. We do not charge a restocking fee. These voluntary return conditions do not limit rights that apply to defective or incorrectly supplied goods.
Start with an email
Contact info@sarrello.com with your order number. We will provide return instructions and the applicable return address. Please contact us before posting the parcel; the business address should not be assumed to be the return destination.
Return shipping and exchanges
You pay return shipping for a change-of-mind return. A tracked service is recommended so you can follow the parcel. Exchanges are available on request; email us with the size or item you would prefer.
Damaged, defective or incorrect items
Check your order when it arrives. If there is a problem, email info@sarrello.com with your order number and a photo so we can arrange an appropriate resolution. Any legally required remedies and responsibility for associated costs remain unaffected.
Refund processing
Once the return is received and inspected, we process the refund within 7 business days to the original payment method. We will contact you if there is an issue with the return. Your bank or payment provider may require additional time to display the refund.
Return summary
- Request period: 30 days after delivery.
- Refund processing: within 7 business days after receipt and inspection.
- Refund destination: original payment method.
- Change-of-mind return shipping: paid by the customer.
- Restocking fee: none.
For help with a return, email info@sarrello.com.
Store name: Sarrello
Company name: JN Marketing
Address: Patrijs 10, 7943 SE, Meppel, Netherlands
BRN: 42027454
Email: info@sarrello.com